Optimizing Operations: How Softedge Transformed MT Bev's Workflow with AI-Powered Automation
About the Company
MT Bev is a subcontracting company specializing in the installation and maintenance of high-tech soda dispensers in restaurants. Operating across multiple regions in the northeast United States, MT Bev manages hundreds of work orders each month, ensuring prompt service and efficient issue resolution. Their growing business required a modernized approach to operations, as they struggled with outdated, manual processes that limited scalability and efficiency.
The Challenge
MT Bev faced significant operational challenges that hindered its ability to manage work orders, contractors, and inventory effectively. The company relied on 12 separate Google Spreadsheets to track service requests, leading to frequent errors, missed deadlines, and labor-intensive manual updates. As the business expanded, coordinating contractors across multiple regions became increasingly difficult, exacerbating inefficiencies in payroll processing and inventory management. Without a centralized system, real-time tracking of physical inventory and work order status was nearly impossible, resulting in delays and miscommunications between the administrative team and contractors.
The company also struggled with processing hundreds of work order PDFs daily, requiring extensive administrative effort and being prone to errors. To address these challenges, MT Bev needed a unified digital platform that would streamline its operations, enhance efficiency, and support continued growth.
Results
Softedge developed a comprehensive, AI-powered platform to centralize and automate MT Bev's operations. The system transformed work order management by automating scheduling and contractor assignments, significantly reducing manual errors. A dedicated contractor portal allowed technicians to close out jobs on-site and directly submit work for payroll processing, eliminating workflow bottlenecks. Inventory management was enhanced with real-time tracking and automated usage reporting, ensuring accurate records and seamless replenishment.
A key innovation was the integration of AI-powered order processing. Leveraging Azure AI Services and Optical Character Recognition (OCR), the platform extracted key details from work order PDFs and imported them automatically, reducing administrative effort and improving accuracy. The AI also identified anomalies, flagging them for review to minimize errors. By digitizing and centralizing its processes, MT Bev improved service coordination, optimized inventory control, and enhanced payroll efficiency. With a robust cloud infrastructure on Microsoft Azure and a mobile-friendly contractor portal, Softedge delivered a scalable solution that positioned MT Bev for long-term operational excellence and growth.
Technologies & Integrations
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